Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with Snooz Haven.
This Shipping Policy explains how we process, ship, and deliver your order.

1. Where We Ship

We currently ship to:

  • Australia (all states and territories)

If you are located outside Australia and would like to order, please contact us via our Contact page to check if we can assist.

2. Processing Time

Once your order is placed and payment is confirmed:

  • Orders are typically processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next business day

Please note: During busy periods, sales, or promotions, processing times may be slightly longer.

3. Shipping Times (Australia)

Estimated delivery times within Australia:

  • Standard Shipping:
    Typically 3–8 business days after dispatch, depending on your location.

These are estimates only and can vary due to factors outside our control (carrier delays, weather events, public holidays, etc.).

4. Shipping Fees

We currently offer:

  • Fast & Free AU Shipping on eligible orders within Australia

If any shipping fees apply (for example, remote locations or special services), they will be clearly shown at checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

You can use this tracking link to follow your order’s progress until it is delivered.

6. Incorrect Address / Delivery Issues

Please ensure your shipping address is entered correctly at checkout.

If you notice an error after placing your order, contact us as soon as possible:

  • If your order has not yet shipped, we will do our best to update the address.
  • If your order has already been shipped, we may not be able to change the address.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer
  • Lost or undelivered parcels due to incomplete or incorrect addresses

In such cases, any re‑shipment costs may be the responsibility of the customer.

7. Delays and Force Majeure

We do our best to ensure orders arrive on time, but occasionally delays may occur due to:

  • Courier/carrier backlogs
  • Weather or natural events
  • Public holidays
  • Other circumstances beyond our control

These delays do not entitle you to cancel your order, but if your order is significantly delayed, please contact us and we will assist where possible.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within a reasonable timeframe with:

  • Your order number
  • Photos of the packaging and product
  • A brief description of the issue

We will assess the situation and work with you to find a resolution in line with our Refund & Warranty Policy and your rights under Australian Consumer Law.

9. Returns & Warranty

For information on:

  • 18‑day change of mind returns
  • Exchanges
  • 1‑year warranty
  • Who pays for return postage

Please refer to our Refund, Exchange & Warranty Policy.

In summary:

  • For change of mind returns, the customer is responsible for the cost of postage to send the product back to us.
  • For warranty claims, the customer is responsible for the cost of postage to send the product to us for assessment. If approved, we cover the postage back to you for the repaired or replacement item.

10. Contact Us

If you have any questions about shipping, or need help with an order:

Please reach out via our Contact page on the website, and our team will be happy to assist.